Service Agreement Updated: April 2024

Welcome to yozarr.com’s platform. This Service Agreement serves as a comprehensive guide, outlining the terms under which you may utilize our website and mobile application, including all related content, functionality, and services offered through https://yozarr.com or the Yozarr mobile app. Please note that yozarr.com and its affiliates strictly enforce this agreement.

Before you embark on your journey with our services, we strongly encourage you to read this agreement carefully. By actively engaging with our platform, opening an account, or by making the conscious decision to click and accept these terms, you are committing to comply with this Service Agreement and our Payment Terms, which are incorporated by reference. You are also confirming that you have read and understood our Privacy Policy. If you find that you cannot agree to these terms, we respectfully ask you to refrain from using our platform.

Our platform is designed for individuals who are at least 18 years old and have the legal capacity to enter into binding contracts. Minors aged 13 to 17 may use our services only with the involvement and approval of a parent or legal guardian. It is essential to confirm that you meet these eligibility criteria before using our platform. If you do not, we kindly request you to refrain from using our services.

Rest assured, our dedicated Customer Support team is ready 24/7 to assist you with any questions or concerns you may have about the platform or this Service Agreement. You can easily reach out to our support team by submitting a request through our help center.

The original version of this Service Agreement and all other texts on our platform are in English. Translations are provided for convenience only. In the event of any discrepancies, the English version will prevail.

• Employers are people who buy services from yozarr.com.
• Freelancers are people who sell their services on yozarr.com
• Project is the service listed by an employer for freelancers.
• Proposal is the freelancer’s offer.
• Tasks are listed by freelancers for emplers.
• Custom Orders are when an employer asks for a Special Offer from a freelancer.
• Deals/ Orders are agreements between an employer and a freelancer when a service is bought from Yozarrwork’s Service Page.

• Platform Access: Only individuals who have registered can engage in purchasing and selling on yozarr.com’s platform. Registration is complimentary. By registering, individuals consent to provide truthful, complete, and current information and pledge not to establish accounts for deceitful purposes. They bear sole responsibility for all activities conducted through their accounts and must safeguard the confidentiality and security of their passwords. yozarr.com is not accountable for any actions or neglect related to user accounts.
• Advance Payment: Employers are required to pay yozarr.com in advance to initiate an order (refer to the Payment Terms for further details).
• Order Placement: Orders can be made via the Order button located on a provider’s service page or through a Custom Offer.
• Financial Terms: For comprehensive information regarding fees and payments, individuals should consult the Payment Terms.
• Order Fulfillment: Providers are obligated to complete their orders and are discouraged from cancelling orders frequently or without valid reasons. Order cancellations can impact a provider’s reputation and status within the platform.
• Payment Methods: Transactions must be conducted exclusively through yozarr.com’s platform. The use of alternative payment methods is not permitted.
• Usage Rights: yozarr.com reserves the right to utilise all published works and logo designs for its marketing and promotional activities.
• Privacy Assurance: yozarr.com values user privacy, detailed in the Privacy Policy.
• Community Standards: Users are expected to adhere to yozarr.com’s Community Standards, which encompass a set of behavioural rules and guidelines for the platform’s community and marketplace, supplementing these Terms of Service.

3.1 Basic Guidelines

• Task Creation: Freelancers at yozarr.com create offerings for employers to purchase.
• Custom Deals: In addition to their standard offerings, providers may present custom deals to employers.
• Revenue: Upon the successful completion of a service, the provider’s account is credited with revenue equivalent to 95% of the transaction amount.
• Payment Accreditation: yozarr.com credits providers once a service is deemed complete. The “Completed Services” section below defines what constitutes completion.
• Payment Information: Providers should refer to the Payment Terms for details on payment reception, fees, and taxes.
• Promotion Restrictions: Providers are prohibited from promoting their offerings or any yozarr.com content through the Google Ads platform.
• Ratings: A provider’s rating is determined by reviews from employers or the Pro Account Team (for top-tier providers). High ratings enable providers to achieve advanced levels. Conversely, extremely low ratings may result in the suspension of the provider’s account (refer to the Levels section below).

3.2 Offerings

• Active Offerings: Freelancers are permitted to maintain a certain number of active offerings based on their level status, as detailed in the Levels section.
• User-Generated Content: Offerings created on yozarr.com are considered user-generated content.
• Prohibited Actions and Content: yozarr.com reserves the right to remove offerings or providers from the platform for violations of these Terms of Service and/or Community Standards. Violations may include, but are not limited to:
  • Providing illegal or fraudulent services
  • Infringing on copyrights or trademarks
  • Distributing adult-oriented or inappropriate content
  • Engaging in spam, nonsensical, violent, or deceptive practices
  • Misleading employers or others
  • Reselling regulated goods
  • Completing academic work on behalf of employers
  • Delivering low-quality services
• Consequences of Violations: Offerings removed for the aforementioned violations may lead to the suspension of the provider’s account.
• Irreversibility of Removal: Offerings removed due to violations are not subject to restoration or editing.
• Removal Due to Performance: Offerings may be delisted due to poor performance or provider misconduct.
• Permitted URLs: Offerings may include pre-approved website URLs within the description and requirements box. Offerings promoting content that violates yozarr.com’s Terms of Service or Community Standards will be removed.
• Image Requirements: Offerings must feature appropriate image/s (1140X400px) related to the service offered. Providers must consistently deliver the same quality of service as depicted in their offering images. Failure to do so may result in the loss of provider status or permanent account disablement.
• Video Inclusion: Offerings may include an approved video uploaded through the offering management tools provided by yozarr.com.
• Prohibition of Circumvention: Statements on the offering page that undermine or circumvent these Terms of Service are prohibited.
• Structured Offerings: Eligible offerings may establish packages to present their services in structured formats with multiple price points for the selected offering.
• Profile: Freelancer is solely responsible to maintain his/her profile health to get more employers.

3.3. Yozarr.com’s Levels system presented in bullet points:

• Level System Overview:
  • Provides metrics to track Freelancer progress.
  • More experience leads to higher Levels.
  • Higher Levels unlock new benefits and tools.
• Freelancer Advancement:
  • Account levels based on activity and performance.
  • Top Rated Freelancer Level (TRS) includes manual evaluation.
  • Criteria and metrics details available on the website.
• TRS Evaluation Process:
  • May require mandatory tests or verification.
  • Specific to certain service categories.
• System Updates:
  • yozarr.com may revise level criteria.
  • Benefits and tools per level are subject to change.
• Compliance and Violations:
  • Terms of Service and Community Standards violations can:
    • Halt progress in the levelling system.
    • Exclude accounts from the levelling system.
    • Affect eligibility for certain benefits and tools.

3.4. Freelancer Features

• Custom Offer: At Yozarr.com, freelancers are empowered to tailor their services to the unique needs of buyers through Custom Offers. These offers are meticulously crafted by freelancers to include a precise service description, pricing, and delivery timeline, ensuring a personalised experience for each buyer.
• Project Milestones: For projects exceeding $100, yozarr.com introduces the concept of Project Milestones. This feature allows for up to six milestones per service or custom offer, with each milestone being a minimum of $50 and the project incorporating at least two milestones. Milestones are managed and paid for individually, aligning with the specific service or custom offer’s details and schedule.
• Support and Compliance: Yozarr.com strictly adheres to its Terms of Service and Community Standards. Freelancers and buyers are encouraged to contact customer support for assistance, ensuring a smooth and compliant transaction process.

4.1 Fundamentals

• Employers are prohibited from proposing direct payments to Freelancers via payment systems that are not part of the platform.
• The platform reserves the right to utilise all publicly published completed works for its marketing and promotional activities.
• Employers can request a specific service using the “Request a Service” feature. Services requested must be permissible on the platform. Users are advised to use the “Request a Service” feature solely for seeking services on the platform.

4.2 Procurement

• Please refer to the Payment Terms for making payments through the platform and to understand about fees and taxes.
• Additionally, Employers can request a Custom Order to meet specific requirements and receive a Custom Offer from Freelancers through the site.
• Employers are not allowed to offer Freelancers to pay or make payments using any method other than through the platform’s site. If you have been asked to use an alternative payment method, please report it immediately to Customer Support.

5.1 Basics

• Once your payment is confirmed, your order will be created and given a unique yozarr.com order number.
• Freelancers must deliver completed files and/or proof of work using the “Deliver Work” button on the Order page, according to the service that was purchased and advertised on their service page.
• The “Deliver Work” button should not be misused by Freelancers to avoid Order guidelines. Misuse may result in a cancellation of the order, affect the Freelancer’s rating, and result in a warning.
• An order is marked as complete after it is marked as delivered and then accepted by a client. If not accepted and no request for modification was submitted within 3 days after the order was marked as delivered, the order will automatically be marked as complete.
• We encourage our employers and Freelancers to resolve conflicts amongst themselves. If the resolution fails, users can seek assistance from yozarr.com’s Customer Support department.
• A milestone is considered complete after it is delivered by the Freelancer and subsequently accepted by the client. If no acceptance or request for modification is submitted within 8 days after being marked as delivered, the milestone will automatically be marked as complete.
• Employers may opt for a Service Subscription, if available on the Freelancer’s service page. During the Service Subscription term, a new order of the same service will be automatically created on a recurring basis.
• Certain services that offer local services might require employers and Freelancers to meet in person for the Freelancer to perform the service. In such cases, users should note that yozarr.com does not guarantee the behaviour, conduct, safety, suitability, or ability of either employers or Freelancers.

5.2. Managing Orders

• When a client orders a service, the Freelancer is notified by email and also receives notifications on the yozarr.com site when logged into their account.
• Freelancers are required to meet the delivery time they specified when creating their services. Failure to do so will allow the client to cancel the order when it is marked as late and may negatively impact the Freelancer’s level.
• Freelancers must send completed files and/or proof of work using the “Deliver Completed Work” button on the Order page to mark the order as delivered.
• Users are responsible for scanning all transferred files for viruses and malware. Yozarr.com will not be held responsible for any damages that might occur due to site usage, content use, or file transfer.
• Employers may use the “Request Revisions” feature on the Order Page while an order is marked as delivered if the delivered materials do not match the Freelancer’s description on their service page or they do not match the requirements sent to the Freelancer at the beginning of the order process.

5.3 Reviews

• Reviews provided by employers are an essential part of yozarr.com’s rating system.
• Reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
• To prevent misuse of our review system, all reviews must come from legitimate and eligible orders. Purchases arranged or determined to artificially enhance Freelancer ratings or abuse the yozarr.com platform will result in a permanent suspension of all related accounts.
• Withholding the delivery of services, files, or information required to complete the service with the intent to gain favourable reviews or additional services is prohibited. Freelancers may not solicit the removal of feedback
• Freelancers are not allowed to withhold the delivery of services, files, or information required to complete the service with the intention of gaining favourable reviews or additional services. Freelancers are also prohibited from soliciting the removal of feedback reviews from their employers through mutual cancellations.
• Once both Freelancer and client have completed their reviews, or the applicable review period has passed, all posted reviews are made public.
• Work Samples are added to a Freelancer’s Live Portfolio on their service page if the client chooses to publish the Work Sample while providing a public feedback review. Work Samples are the delivered images and videos sent to a client in a delivery message.

• We encourage our employers and Freelancers to try to settle conflicts amongst themselves. If, for any reason, this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact yozarr.com’s Customer Support department for assistance. For more information about "Dispute resulation Policy", "Order Cancellations and Refunds Policy", please refer to the Payment Terms.
• In the event that a resolution is not reached, the matter will be taken to court. It is imperative that the employer or freelancer responsible for the dispute will bear the necessary expenses. We earnestly seek a peaceful resolution and aim to prevent any avoidable legal actions.

8.1 Basics

• yozarr.com allows people globally to create, share, sell, and buy almost any service they need at an unbeatable value. Services offered on yozarr.com reflect the diversity of a growing service economy. Members of the yozarr.com community communicate and engage through orders, social media, and on yozarr.com’s Community Forums.
• yozarr.com maintains a friendly, community-spirited, and professional environment. Users should adhere to this spirit while participating in any activity or extensions of yozarr.com. This section relates to the expected conduct users should follow while interacting with each other on yozarr.com.
• To report a violation of our Terms of Service and/or our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team.
• Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of yozarr.com in order to circumvent or abuse the yozarr.com messaging system or yozarr.com platform is not allowed.
• Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
• yozarr.com does not provide any guarantee of the level of service offered to employers. You may use the dispute resolution tools provided to you in the Order Page.
• yozarr.com does not provide protection for users who interact outside of the yozarr.com platform.
• All information and file exchanges must be performed exclusively on yozarr.com’s platform.
• Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
• yozarr.com is open to everyone. You agree not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.
• Users may not submit proposals or solicit parties introduced through yozarr.com to contract, engage with, or pay outside of yozarr.com.

8.2 Orders

• Users who intend to defame competing Freelancers by ordering from competing services will have their reviews removed, or further account status-related actions will be determined by review by our Trust & Safety team.
• Users are to refrain from spamming or soliciting previous employers or Freelancers to pursue removing/modifying reviews or cancelling orders that do not align with Order Cancellation or Feedback policies.

• Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity but can lead to your account losing Freelancer statuses or becoming permanently disabled based on the severity of the violation.

• Adult Services & Pornography - yozarr.com strictly prohibits the exchange of adult-oriented or pornographic materials and services.
• Inappropriate Behaviour & Language—All communication on yozarr.com should maintain a friendly, constructive, and professional tone. Yozarr.com strongly condemns bullying, harassment, and hate speech.
• Phishing and Spam—Yozarr.com prioritizes the security of its members. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment are strictly prohibited.
• Privacy & Identity - It’s not permitted to publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided on the Order Page.
• Authentic Yozarr.com Profile - Creating a false identity on yozarr.com, misrepresenting your identity, creating a yozarr.com profile for anyone other than yourself (a real person), or using or attempting to use another user’s account or information is not allowed.

Intellectual Property Claims - yozarr.com will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service.

Fraud / Unlawful Use - You may not use yozarr.com for any unlawful purposes or to conduct illegal activities.

• “User-Made Content” or “UGC” is content added by users, not by the Site. All content uploaded to yozarr.com by users (employers and Freelancers) is considered UGC. yozarr.com doesn’t check user-uploaded content for violations like copyright, trademarks, or other rights. We invite everyone to report violations with proof of ownership. Reported violating content may be removed or disabled.
• Also, yozarr.com isn’t responsible for the content, quality, or level of service provided by Freelancers. We don’t provide any warranty for the services, their delivery, or any communications between employers and Freelancers. We encourage users to use our rating system, our community, and common sense when choosing services.
• By offering a service, the Freelancer promises that they have enough permissions, rights, and/or licenses to provide, sell, or resell the service on yozarr.com. Freelancers advertising their service online must follow the laws and terms of service of the advertising platform or relevant website used to advertise. If they fail to do so, it may lead to the removal of the service and could lead to the suspension of the Freelancer’s account.
• For specific terms related to intellectual property rights and for reporting claims of copyright or trademark infringement or violations, please see our Intellectual Property Claims Policy. Please note that any notice you submit must be truthful and must be submitted under penalty of perjury. A false notice may give rise to personal liability. You may want to seek the advice of legal counsel before submitting a notice and/or counter-notice.

• Your use of this website, its content, and any services or items obtained through this website is at your own risk. This website, its content, and any services or items obtained through this website are provided on an “as is” and “as available” basis, without any warranties, either expressed or implied. Neither yozarr.com nor anyone associated with yozarr.com makes any promise or claim regarding the completeness, security, reliability, quality, accuracy, or availability of the website.
• The above statement does not affect any warranties that cannot be excluded or limited under applicable law.

13. Some user-generated content on the Site has been translated for your convenience using translation software powered by Amazon or Google. We’ve tried to provide an accurate translation, but no automated translation is perfect and it’s not meant to replace human translators. These translations are provided as a service to users of the Site, and are provided “as is”. There’s no guarantee of any kind, either expressed or implied, about the accuracy, reliability, or correctness of these translations from English into any other language. Some user-generated content (like images, videos, Flash, etc.) might not be accurately translated or translated at all because of the limitations of the translation software.
14. Google doesn’t guarantee anything related to the translations, including any guarantees of accuracy, reliability, and any implied guarantees of merchantability, fitness for a particular purpose and non-infringement.
15. The official text is the English version of the Site. Any differences or discrepancies in the translation are not binding and have no legal effect for compliance or enforcement purposes. If you have any questions about the accuracy of the information in the translated content, please refer to the English version of the content which is the official version.
16.  

• IN NO EVENT WILL YOZARR.COM, ITS AFFILIATES OR THEIR LICENSORS, FREELANCERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES. This includes any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
• THE ABOVE DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.